Return & Exchange Policy
Thank you for shopping with us! We value your business and strive to provide quality products that inspire, empower, and equip you. Please review our return and exchange policy carefully before making a purchase.
1. General Return Policy
Items must be returned within 14 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached.
Proof of purchase (receipt or order confirmation email) is required for all returns.
Shipping costs are non-refundable, and customers are responsible for return shipping unless the item was received damaged or incorrect.
2. Non-Returnable Items
For the protection of our customers and the integrity of our products, the following items are not eligible for return or exchange:
Books (unless damaged or defective upon arrival)
Digital products, downloadable files, or e-books
Sale or clearance items
Gift cards and accessories
Intimate apparel or personal wear items
3. Books & Printed Materials
All book and workbook sales are final unless damaged in transit or misprinted.
If your book arrives defective, please contact us within 7 days of delivery with:
We will promptly send a replacement or issue a refund, depending on availability.
4. Exchanges
We accept exchanges for the same item in a different size or color (for apparel only), provided the item is in new condition.
To start an exchange, please email our support team before mailing any items back.
5. Return Process
Email [insert your customer service email] with your order number and reason for return.
Once approved, you’ll receive the return mailing address and instructions.
Carefully package your item(s) to avoid damage during shipping.
Once received and inspected, refunds are processed within 7–10 business days to your original payment method.
6. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery at [insert email address]. Include your order number and photos of the issue. We will correct the problem promptly at no cost to you.
7. Refunds
Refunds will be issued to the original payment method only. Please allow additional time for your bank or card issuer to post the credit.
